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MURRAY ZETTERHOLM ======================= IT PROJECT MANAGER / FUNCTIONAL MANAGER / BUSINESS ANALYST PMP Certified Professional Solutions-oriented professional with a distinguished career leading the design, implementation and integration of high-performance technology solutions to meet business, financial and customer demands. Organized, take-charge professional with exceptional follow-through abilities and detail orientation; able to plan and oversee projects from conception to successful conclusions. Outstanding communication skills proven by effective interaction with teams, management, partners and users. Skilled trainer and project leader; able to direct multiple tasks effectively and master innovative software and tools. Core Competencies: * Strategic Business Planning * Business Process Analysis * Project Planning & Design * Team Leadership * Technology Needs Assessment * Applications Development * Infrastructure Deployment * Structured Methodologies * Customer Relations * Process Redesign & Change Management PROFESSIONAL EXPERIENCE Christian Crossroads, Inc., Ann Arbor, MI, 1993 to Present Operations and Technical Manager Hold full leadership, negotiating and decision-making responsibility for creating strategic business plan and growth strategy, managing profit and loss and developing market vision. Plan and oversee full project life cycle design, development and implementation of systems, applications and tools to automate and integrate core operations. Establish tactical business development plans. Create product and service delivery models. Oversee staffing and training. Build and manage operations infrastructure. Research and facilitate deployment of third-party software and network infrastructure to position organization for advanced growth. Direct all aspects of multiple, simultaneous projects and create new processes to appropriately support new technology solutions. Train and mentor staff on new systems, tools and technologies. Forge strategic partnerships and enhance relationships with vendors. MURRAY ZETTERHOLM -2- Key Projects and Achievements: * More than doubled overall revenue by spearheading deployment of high-performance technology solutions. * Directed all efforts to design and launch firm's e-Commerce site that includes music, church locator capability, church program materials, on-line coupons, video and audio samples and shopping cart; created and launched 2 additional e-Commerce sites. * Led deployment of Bookstore Manager POS system to integrate all core ordering, inventory, receiving, stocking and purchasing operations. * Designed and implemented interface between Web sites and POS system to ensure appropriate tracking of inventory and purchases. * Enhanced overall performance by planning and overseeing conversion of back-end Web site databases from MS Access to MS SQL Server. Micro Concepts, Ann Arbor, MI, 1988 to 1993 Senior Consultant Designed and led implementation of technology solutions for clients throughout Michigan. Consulted with clients and technical teams to define business needs and design appropriate solutions to increase competitiveness. Ensured overall success of projects from initial analysis and design through development, implementation, training and customer satisfaction. Collaborated with clients to define project scope, timelines and budgets. Planned, tracked and monitored all aspects of projects, and delivered status reports to clients. Managed issue resolution and change management initiatives. Key Projects and Achievements: * Recognized for consistently delivering projects on-time, within budget and with high customer satisfaction. * Led all efforts to deploy CaterTec software into retail and catering operations for Lagniappe, Inc. Additionally, created and implemented a Cash Flow Management system. * Effectively analyzed and resolved hardware and software issues for Architect Lawrence R. Brink. Assisted client in evaluating specialized software for deployment into environment. * Planned and coordinated efforts to bring in-house previously outsourced accounting functions for Typographic Insight. Set-up and configured Peachtree Accounting software, created new processes and procedures, and trained users on software usage. * Effectively designed Keith Hafner Karate's Web site, and trained employees on development and support strategies.
-3- PREVIOUS EXPERIENCE Ford Motor Company / Ford Motor Credit Company, Dearborn, MI Senior Systems and Planning Analyst (3-year tenure) Lead Analyst accountable for assisting in developing and presenting Ford Credit's 5-year Information Systems Strategic Plan. Collaborated with IS / Operations Management and senior Ford Credit Central Office / Field Operations Management to identify IT infrastructure, applications and communications needs. Selected to a 7-member team to research, analyze and define Ford Motor Company's corporate 5-year International Systems Strategic Plan. Interfaced with global subsidiary IT leaders across South America, Australia and New Zealand to establish a global technology roadmap. Key Projects and Achievements: * Key member of teams defining 5-year technology strategy and roadmap for both Ford Motor Company and Ford Motor Credit Company. Systems Development Manager (3-year tenure) Advanced into role overseeing efforts to design, develop and implement new systems, applications and tools to automate key operations for Ford Motor Credit Company. Trained, mentored and directed teams of up 15; managed projects valued at $25M. Key Projects and Achievements: * Led efforts to develop applications and systems to automate and integrate all functions within Ford Credit Branch Offices, from initial entry of credit application, receipt of credit bureau report, credit scoring and routing for analysis, to follow-up and customer contact. * Led design of operating system level software, operating system level database management system, and re-usable code library to allow rapid development during application phases. Programmer Analyst (4-year tenure) Originally recruited as a Programmer Trainee and received 4 promotions to Senior Systems Analyst. EDUCATION AND CREDENTIALS Bachelor of Science Degree in Computer Science (with Honors) Double Minor in Accounting and Financial Management Michigan State University, East Lansing, MI Project Management Professional (PMP) Certification Member, Project Management Institute (PMI) & Huron Valley Chapter of PMI Member, Project Management Institute Information Systems Special Interest Group (PMI-ISSIG)
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